Privacy Policy

Welcome to Pet Parent SA (“we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.petparentsa.com, in accordance with the Protection of Personal Information Act (POPIA) and international best practices.

1. Information We Collect

We may collect and process the following types of personal information:

a. Personal Information You Provide Voluntarily

  • Name and surname
  • Email address (e.g., when subscribing to our newsletter)
  • Comments, messages, or enquiries you submit
  • Preferences and interests (e.g., through surveys or forms)

b. Automatically Collected Data

When you visit our website, we may automatically collect information such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
  • Cookies and tracking data (see Section 4)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide helpful, localised content and resources for South African pet owners
  • To personalise your user experience
  • To send newsletters, promotional content, and updates (only with your consent)
  • To respond to your comments, queries, or contact forms
  • To analyse website performance and improve our content
  • To comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Third-party service providers (e.g., email platforms, analytics tools) who assist in operating our website and services
  • Affiliate partners, for the purpose of tracking referrals and commissions (see Section 5)
  • Legal authorities, when required by law or to protect our rights and the safety of others

All third-party services we use are required to maintain confidentiality and security.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. These cookies may:

  • Remember your preferences
  • Track website traffic and usage statistics
  • Serve relevant affiliate links or content

You can control or disable cookies through your browser settings. However, this may affect your browsing experience.

5. Affiliate Disclosure

Pet Parent SA may participate in affiliate marketing programs. This means we may earn a commission on products or services you purchase through our links, at no extra cost to you. These links will always be disclosed in our content where applicable.

6. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time (see Section 8).

7. Security of Your Information

We take appropriate security measures to protect your personal data, including the use of secure servers, firewalls, and encrypted connections. While we strive to protect your data, no method of transmission over the internet is 100% secure.

8. Your Rights (Under POPIA)

As a user in South Africa, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent to receive communications
  • Lodge a complaint with the Information Regulator (South Africa)

To exercise any of these rights, contact us at: 📧 hello@petparentsa.com

9. Children’s Privacy

Our website is intended for use by adults. We do not knowingly collect personal information from children under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with an updated effective date. Continued use of our site after changes implies your acceptance.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: